Privacy Policy

01Introduction

This Privacy Policy applies to the website located at tcmtechs.com (the "Site") and to any personal data we collect through our business dealings with you, including via our contact forms, email correspondence, phone calls, and in the course of delivering our RFID and mobility solutions.

By using our Site or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use our Site or provide us with your personal data.

02Information We Collect

Information You Provide Directly

• Contact details — name, company name, email address, phone number, and job title, submitted through our contact forms or provided during sales and support engagements.
• Enquiry details — the content of messages, project requirements, or questions you send us.
• Business information — where relevant to a proposal or project, information about your organisation's operations, facilities, or existing systems.

Information Collected Automatically

• Usage data — pages visited, time spent on the Site, referring URLs, and general browsing patterns.
• Device and connection data — IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies — see Section 9 below for details.

03How We Use Your Information

We use the personal data we collect for the following purposes:

• Responding to your enquiries and providing quotations, proposals, or technical support.
• Delivering, managing, and improving our products and services.
• Communicating with you about your account, orders, or ongoing projects.
• Sending you information about our products, services, or industry updates, where you have consented to receive such communications.
• Understanding how visitors use our Site, so that we can improve its content and functionality.
• Complying with legal, regulatory, or contractual obligations.

04Legal Basis for Processing

Under the PDPA, we collect, use, and disclose your personal data only where we have obtained your consent, or where another basis permitted under the PDPA applies — such as where the collection is necessary for a business transaction you have requested, for our legitimate business interests in a manner that does not unreasonably affect you, or where required by law.

05Data Sharing & Disclosure

We do not sell your personal data. We may share your information with:

• Service providers — third parties who perform functions on our behalf, such as IT hosting, email delivery, or logistics partners, under obligations of confidentiality.
• Technology partners — such as Zebra Technologies and Invengo, where necessary to fulfil warranty, support, or product registration requirements for hardware you have purchased through us.
• Professional advisors — including legal, accounting, or auditing advisors, where necessary.
• Regulatory or government authorities — where required by law, regulation, or legal process.

We require any third party we share personal data with to protect that data in a manner consistent with this Policy and the PDPA.

06Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include access controls, secure storage practices, and staff awareness of data protection obligations.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

07Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer needed, we securely delete or anonymise it.

08Your Rights

Subject to applicable exceptions under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete personal data.
• Withdraw consent to our collection, use, or disclosure of your personal data.
• Request information about how your personal data has been used or disclosed within the past year.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12. We will respond to your request within a reasonable timeframe, as required under the PDPA.

09Cookies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our Site.

10Children's Privacy

Our Site and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page indicates when this Policy was last revised. We encourage you to review this Policy periodically.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer: